The best and the efficient Predictive Dialer System can make your business reach to best place or give your business a huge height. It is just a software to boost the company’s productivity by directly hitting the sales targets. It can also increases the efficiency of the agents to make more calls per day and provides other useful features to increase their scope. Data collectors and telemarketers have made millions just simply installing this software in their organizations.
There are some of the main advantages of this dialer is that, it increases the efficiency of your call center with the help of artificial intelligence. It works to take calls and distribute them amongst the representative as soon as they are available without wasting time of precious employee or company, thereby increasing efficiency.
Now before the introduction of predictive dialers, we had auto dialers commonly being used in the market. What an auto dialer does is that a computer software or an electronic device is programmed to dial a random phone number and as soon as the call is picked up, it transfers it to an idle agent and if the case of no idle agent, it plays a recorded message until one is available. Whereas a predictive dialer predicts in advance as to when an agent will be available and makes the call accordingly.
Features such as the ones mentioned above are specially designed to connect telemarketing agents to calls that are answered by a real person. It cancel the calls that are busy, disconnected or unanswered or answered by a fax machine, answering machine or any other form of auto response system. The predictive dialer helps save precious advertiser time by eliminating the need to manually dial numbers, wait for a call to be answered or have unanswered calls. Because of this the predictive dialer gives telemarketer the ability to spend more time with customers and less time, which once, wasted on dialing and waiting for a customer to answer their phone. This technology is a must for any advertising company that uses telemarketing as one of its methods of advertising.
Some more common features of dialer software are given below:
1) Easy to install
2) Facilitates simplicity in work.
3) Simplifies all the task of call center staff i.e. to manage data, make calls and prepare perfect reports.
4) Automatic dialing: Facilitates automatic dialing of numbers in a systematic manner by following the organized data. It also records the calls and sets daily targets for each agent.
5) Affordable and easily available – dialer software can be downloaded from any internet portal with a single mouse click in a couple of minutes only. You can also contact vendors to supply you with the good quality dialer software. But don’t worry about the amount spent on such software as they would prove to be investments rather than an expense made.
6) Ability to make changes in the later stage: the Predictive dialer software can make changes in the later stage and has the quality to get easily adapted to the data.