You should only use one antivirus or firewall program at a time. Check for updates on Windows Defender. Not available if the operating system was changed. Windows Defender protects your computer against the latest threats, provides spyware detection and removal capabilities, and improves your computer safety while browsing the Internet. Remove Dial-Up connection setting from the browser When a computer is connected to the Internet using a dial-up modem, the connection program creates an entry that forces the computer to try using the dial-up connection. After the computer is connected to the Internet, use HP Support Assistant to scan for other updated drivers and software.

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Need help finding a serial number? See your browser’s documentation for specific instructions. Remove selected files Download files. Click Starttype Recovery in the Search field, and select Recovery Managerwhen it becomes available. If the computer can connect to the network and the Internet, check with the System Administrator on a business network for specific instructions. If the computer connects to the Internet, you are done.

Depending on the computer model, the HP Recovery Manager may be located in the Accessories folder or a different folder. The drivers on the web site are the latest updated drivers. Otherwise, go to Remove Dial-Up connection from the browser. Remove the device from Device Manager and reinstall the software by restarting the computer.


Click OK to accept the changed settings, and then OK to close the windows. Helpful if the driver is corrupted or was never installed.


This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Describe which LEDs on the modem are glowing, are blinking, and which are not glowing.

How does HP install software and gather data? Select the desired Application or Driver from the list, and click Next to begin the installation. If the router cannot connect to the Internet, the browser displays a Cannot find server error message. For All-in-One PCs you will find it on the back. When you attempt to use your browser, you may see a dial-up connection message or a Web page unavailable while offline error.

You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

You may want to use a different computer to search the HP User support forums for similar network connection problems. Europe, Middle East, Africa. Depending on your desktop model you can find it on the side, top, front or back of the computer.


If the Network adapters category is present in Device Manager skip to Step 4.

Determine the exact product number for the computer. If prompted after installing the drivers or network application, restart the computer.

Also, update any Windows drivers and software using Microsoft’s Windows Update feature. Drivers may be in development so please check back at a later date or visit the product homepage.

Most of the troubleshooting steps below are quick and easy to perform. In the Device Manager dialog box, highlight each listed driver one at a time and press the Delete key.

Select Manage network connections in the ph panel of the Network and Sharing Center window. Find your serial number using a keyboard command. Choose ‘Refresh’ to update the list. When you click on the name of the driver and the Download options and information page displays, be sure to read the Description to verify that it is the correct driver for your computer.

Your computer is vulnerable to security threats when the firewall and antivirus software are disabled. Please try again shortly.