Reload the paper Follow these steps to reload paper. HP encountered an error while trying to scan your product. Open a document and choose File , and then Print. If the page shows no streaking , continue to the next step, to examine Test Pattern 3. Javascript is disabled in this browser. If the issue is with tray 2, skip the steps for tray 1.

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Make sure that the stack of paper contains no fewer than 10 sheets and no more proo 25 sheets of paper. Javascript is disabled in this browser.

Introduction The Print Quality Diagnostics Page can be used to diagnose issues affecting the print quality of the printer. Horizontal streaks in printout.

HP Officejet Pro K5300, K5400, and K8600 Printer Series – Troubleshooting Print Quality Issues

HP cannot guarantee the quality of non-HP inks. Press the button on the paper width guide, and then push the guide in until it rests against the paper.

The Virtual Agent is currently unavailable. When it completes, a page prints. The pages printed before every print job are alignment and calibration pages.

If no paper was loaded, or the paper was previously printed on or colored, or if no alignment page printed, go to Step Five below to retry alignment.


Click the button that opens the Properties dialog box. Wait for the carriage to stop moving.

If you installed the HP software, follow the instructions to clean the printheads in Solution Center. Javascript is disabled in this browser. If the issue continues after repeated cleaning, skip the next solution in this document, and then ofvicejet the product.

If the printer is returned to HP, the print sample must be returned with the printer. Use genuine HP cartridges.

HP Officejet Pro K and K Printer Series – Print a Self-Test Page | HP® Customer Support

Right-click the HP Digital Imaging Monitor in the icon taskbar at the bottom of the screen near the clock. This will help in deciding whether to run any maintenance tools to improve the print quality of the printouts. Print a diagnostic page Press and hold the Power button. Follow these steps to check k53000/k5400 condition of the paper. Follow these guidelines to help prevent paper feed issues:.

Use the correct paper type for your project: The Virtual Agent is currently unavailable.

Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Instead, try these solutions: The Virtual Agent is currently unavailable. Issue The product does not pick up or feed the paper from either tray 1 or tray 2.


Shows device information such as the product name, model number, serial number, and firmware version numberthe accessories that are installed such as the duplex unitand the number of pages printed from the trays and accessories. If the lines are not straight or connected, the printheads need to be aligned.

HP Customer Support – Software and Driver Downloads

Select the Services tab, and then click Clean Printheads. Press the Resume button three times. Europe, Middle East, Africa. Many papers have printing and nonprinting sides. If, after repeated printhead cleaning, the Print Quality Diagnostic page shows white lines across the color blocks in Test Pattern officejef but no white lines in the gray blocks in Test Pattern 3one or both of the printheads will have to be replaced.